Join the Team

Current Opening – Project Manager & Customer Support Rep

Goodbudget is on the lookout for a focused, collaborative individual to serve in our home budget app business. The Project Manager and Customer Support Representative role is a full-time position based in our San Francisco office with at least 3 days a week in office (Tuesday, Wednesday and Friday), and optionally 2 days a week (Monday and Thursday) remote.

You’ll translate long-range product vision into weekly work plans, and you’ll coordinate with our software engineers to keep projects moving and consistently deliver reliable updates to our Web, iPhone, and Android apps. You’ll test every build before it goes out and break things so we can fix them as a team. Plus, you’ll support our customers via email and on our forums so they can budget successfully. A passion for personal and family budgets is a huge plus!

What you’re capable of

Organize people, time, information, and resources so our team can work effectively to design and develop each new software release
Manage and synthesize multiple inputs from engineers, customers, and product teammates into clear weekly work plans
Keep projects moving forward on time and within budget by keeping detailed track of what still needs to be done and how long it will take
Check in with developers and designers and help them prioritize their work
Facilitate communication across the team and delegate questions to team members
Care for our customers by responding to queries empathetically via email
Research customer issues to provide bug reports to developers and workarounds to customers
Give and receive feedback effectively with engineering, design & product teammates
Support decision making with information about impact, roadblocks, tradeoffs, and opportunities

What you’re ready to learn

Translate long-term product vision into day-to-day and week-to-week priorities for our engineering team
Rigorously test software releases to create great user experiences on Web, iPhone, and Android
Support developers with thorough testing and detailed feedback on bugs, usability, flow, and language
Advocate for customers in decision making across the business, including feature requests
Anticipate concerns like cross-platform implications and effects on disparate user groups
Spot opportunities for maintaining and enhancing our product
Contribute to the planning, design, prototyping, and execution of app releases
Be a thought partner to help us look out for the long-term growth of our product and brand
Budget for your own household with Goodbudget’s approach

What to expect

Mentorship by experienced project managers and customer support staff
Input into all changes to the Goodbudget Web, iPhone, and Android apps
Product oversight of the Goodbudget apps by our Product Lead
An opportunity to grow into product management
A community of fellow teammates who put customers first
A cross-functional team with product, engineering, design, and marketing skills to match up with your skills
An in-person role (with a hybrid option) alongside a collaborative team in the office, with one member permanently working remotely
Goofy teammates who appreciate homemade pastries and work a smart 40 hour week
A role in a profitable, bootstrapped app business — we haven’t taken any outside funding since we started in 2009 and we’re in it for the long haul
Salary of $80,000 – $88,000 annually based on experience and qualifications; plus paid time off, health insurance, and other benefits

Why you’ll love Goodbudget

We believe in a world where people are in right relationship with each other and money, and we work toward making that a reality every day.
We geek out over all the numbers in budgets. More than that, we believe budgets reveal what — and whom — we value. And the way we budget can help us focus on what’s truly important in life.
We believe that real money talk is based in relationships and is driven by deep values like justice and mercy, not dollars and cents.
We actually try to live out these hopes and ideas in our own personal and family budgeting.

Why we believe Dayspring is unique

We desire to live out an ethic of love–for our co-workers, for our customers, and for our community–in the practice of business. In the workplace, we want to do the joyful work of welcoming people with a variety of backgrounds into our company’s vision.
We sincerely desire to do right by the customers we serve. We keep our promises, we speak with respect, and we apologize when we ought to. And we expect to hold one another and to be held accountable to this.
We share each other’s burdens, and we put ourselves aside long enough to lend a helping hand. People aren’t constantly positioning themselves. No office politics here. And when your loved ones are sick, we’ll treat you like a person first and a worker second.
We share an office in San Francisco because we believe being together in person matters, and that practicing common life shapes us for the good. And we’re called and committed to our broader community in our Bayview neighborhood, including through our partnerships with Redeemer Community Church and Rise University Preparatory.

You should apply if you’re…

Organized and relentlessly detail-oriented
An exceptional written, oral and visual communicator in cross-functional settings
Comfortable with numbers
A thorough, systematic, and creative tester who enjoys breaking things
Empathetic, with a “customer first” attitude
Interested in growing into product management
Passionate about personal and family budgets
Believe people with varied income levels should have quality software tools
Intimately familiar with personal finance apps
Appreciative of what’s uniquely possible with in-person work
Highly aligned with our vision of good business that brings wholeness
At your best in a team-oriented environment
Always up for a challenge and learning something new
Using Goodbudget (now or soon!) for your personal budget

Working at Dayspring Goodbudget

Founded in 1997 by a few Christian church members, Dayspring Partners is a digital consultancy providing people-focused brand and communications design as well as custom web and mobile development. Goodbudget is our home budget app for iPhone, Android, and Web; we’ve served millions of households since 2009. We are a place-based business in San Francisco’s Bayview neighborhood that prioritizes in-person interactions while making provision for limited remote work. Learn more about Dayspring’s vision.

What’s next?

Tell us what you think of our vision and how you see yourself fitting in. Email us in confidence at careers@dayspringpartners.com and we’ll talk.

Dayspring Anti-Discrimination Policy

Dayspring Technologies, Inc. SPC (dba Dayspring Partners) is an equal opportunity employer. We welcome and consider all applicants for all positions without regard to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, marital status, age, sex, sexual orientation, or any other status prohibited by law.