Q: I linked an account, but my transactions aren’t showing up. What now?

When you link one of your real-life accounts to a Goodbudget Account, that Goodbudget Account will begin to receive your new transactions from that day forward. When you make a new purchase on the real-life account, it will take a day or more for your bank to report the transaction and for it to appear in Goodbudget. 

But if it’s been a few days since you’ve made some purchases and none of the transactions have shown up in Goodbudget, try following the troubleshooting steps below.

1. Re-link your account

If something’s gone wrong with your connection, you may see an error message when you log in to your Household on the web. If you do, you can re-link your account by heading to your “Add/Edit Accounts” page, and then clicking on the triangular error icon to re-enter your bank credentials. 

The error may still be visible after re-entering your credentials. But if the re-link is successful, the error icon should disappear the next day and you should start receiving new transactions again.

2. Check your bank settings

Every bank has its own policies for how to handle third-party apps that request access to a customer’s transaction data. 

If your new transactions aren’t showing up in Goodbudget and you don’t see an error message on the “Add/Edit Accounts” page, you may need to explicitly tell your bank to allow transaction data to be sent to Goodbudget.

Head to your online bank and check for a ‘Manage Connected Apps’ or a similarly-phrased section of your bank’s website, and approve Goodbudget (or Plaid) so that your transaction data is shared. 

Once you’ve approved Goodbudget, you should start to receive new transactions going forward. 

If you don’t see an error and you’ve checked your bank settings, you can try re-linking your account by clicking on the lightning bolt icon next to the Account name.

We want to make sure that you get answers to your questions! Feel free to email support@goodbudget.com if you're unable to find the answer to your question in this article.

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